Terms

Quotes

Online quotes are estimates based on your photos and description. The crew confirms the final price on site before loading anything. If the items match your photos and description, the final price will match your quote.

Prices are subject to change after review by our team, and any price change is confirmed with you before the job begins. If there are more or different items, we'll give you the new price first and you can accept it, remove items, or cancel at no charge.

Items with an extra fee

Some items cost more to dispose of properly, so they carry a fee on top of the load price: mattresses and box springs ($25 each), refrigerators, freezers and other refrigerant appliances ($35 each), tires ($12 each), TVs, monitors and computers ($10 each), and hot tubs ($395 each). Your quote shows these when we can see them in your photos.

What we don't take

Hazardous materials including paint, solvents, chemicals, fuel, propane tanks, asbestos and medical waste. If we find these in a load, we'll leave them and let you know.

Payment

You can pay after the job is done, or prepay online when you book and get the prepay discount shown on your quote. Payments are processed by Stripe. We accept major cards.

Prepaying

If you prepay and the job turns out bigger than your photos showed, we confirm the new price with you before we start.

If you cancel a prepaid job, or we decline it (for example, because it includes hazardous material or is outside our area), you get a full refund to the card you paid with. Refunds usually show up within 5 to 10 business days, depending on your bank.

Cancellations and changes

There's no cancellation fee. Please let us know as early as you can so we can offer the time to someone else. To change your time, reply to your confirmation or call or text (801) 856-1259.

On site

We take care moving items out, and we'll point out anything that looks like it could scratch a wall or floor before we move it. Please tell us about anything that's staying, and make sure items in shared spaces are yours to get rid of. If anything gets damaged, tell us right away and we'll make it right.

Texts, calls and email

When you request a quote you agree that we may text, call and email you about your quote and job, including a booking confirmation, a reminder the day before, a follow-up after the job asking how it went, and an occasional check-in to see if you need another haul. Message and data rates may apply. Reply STOP to opt out of texts, or use the unsubscribe link in any email.

This page is a plain-language starting point and should be reviewed by the business owner before launch.